Best Practices – Are They Universal?
’Best practices are a set of guidelines, ethics or ideas that represent the most efficient or prudent course of action.’
Can I Speak To Your Superior?
In Finland, your role as a boss probably gets emphasized when something goes wrong. Otherwise you are just like everybody else. No prestige. Do your tasks, don’t expect any special treatment. Give the guidelines, consult and support, but don’t micromanage or control people. Micromanagement is a swear word in countries with low hierarchy.
When Did You Last Apologise in Business?
In this particular company, there was an unwritten rule never to apologise. Most of the help desk people knew it and newcomers learnt it quickly from their peers. This was one thing we decided to tackle, as its consequences can be surprisingly big.